Returns and refunds

• The product arrived damaged (crushed, torn or wet packaging, or a broken seal).
• You received a product different from the one you ordered, or a different quantity.
• The parcel did not arrive, or tracking reports it as lost.

Products in the Shop are new and sealed.

Write to support@amberroadtcg.com within 14 days of delivery. Your message needs:

• the order number and the email used for the purchase;
• a short description of the problem;
• photos of the parcel as it arrived (shipping label included) and of the product, with the damage or the mistake clearly visible.

If the parcel is visibly damaged on delivery, tell the courier and photograph it before opening. Do not open the product: for a replacement or a refund it must stay sealed as you received it.

We reply within 3 working days.

If the product has to come back, we send you the instructions and the shipping label: return shipping is paid by us. You have 14 days from our reply to ship it.

Do not ship anything before our reply: a parcel sent back without agreement may not be accepted.

If the product is still available we ship you another one at no cost. If it is not, or if you prefer, we refund what you paid for that product, including the order's shipping cost.

The refund goes to the payment method you used (PayPal or card) within 14 days of our accepting the request or, when the product has to come back, of our receiving it. After that, timing depends on PayPal or your bank.

A paid preorder is a confirmed booking and cannot be cancelled for a change of mind.

If the distributor does not assign us the product, or assigns fewer pieces than the preorders received, we refund in full what you paid, with nothing withheld, as soon as we have confirmation.

Once the product reaches you, the rules on this page apply as for any other order.

• A change of mind after the purchase.
• Products opened or with the seal removed after delivery.
• The contents of booster packs, which are random: the cards you find give no right to a return or refund.
• Damage that happened after delivery.

The rights the law grants to consumers remain valid in any case.

For returns, refunds and any question about an order: support@amberroadtcg.com.